Terms & Conditions

Welcome to Riebens Connect!

These terms and conditions outline the rules and regulations for the use of Riebens’s Website, located at https://riebensconnect.co.za/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Riebens Connect if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Telkom LTE

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be emailed to office @ riebens . com, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The service can be set to upgrade or downgrade at any time (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night surfer top up data is valid for 30 days from purchase (not exceeding the month of purchase).

Data is used in the following sequence:

• Anytime data
• Anytime top up data
  

During Night Surfer Hours 12am to 7am

• Night surfer data
• Anytime data
• Anytime top up data

Data usage information and data balances are provided to Riebens once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Riebens will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion.

The modem carries a 1 year Warranty if ordered through Riebens together with the Telkom SIM, device warranty claims for the modem will be handled by Riebens who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Riebens has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Riebens.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

The only payment method that will be accepted for the purchase of this service is EFT or Debit Card payment. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Riebens, as such please be advised that your personal details will be received by the courier, courier company and Riebens. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom LTE (2TB)

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property, device used.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted by email to office @ riebens . com, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The service can be set to upgrade at any time (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. Downgrades can only be set after 3 months of service have been completed (cannot be set or removed after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. The monthly data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Top up data contains anytime data as well as night surfer data. The anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night data is valid for 30 days from purchase. If a topup is purchased that contains night surfer data, the night surfer data will be used between 12am and 7am, there after the anytime topup data will be used until exhausted. In instances where more data was used than was purchased the over used amount will be deducted from any topups. Where applicable unused data will only rollover if the service is active and paid up to date.

Data is used in the following sequence:

• Monthly allocation of data
• Rolled over monthly data
• Rolled over top up data

Data usage information and data balances are provided to Riebens once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas. Riebens will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Telkom reserve the right to throttle and/or shape the traffic of the 2TB data service products during network peak times.

In line with the Consumer Protection Act, Riebens has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Riebens.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

Riebens reserves the right to limit the accepted payment methods for purchases of this service. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Riebens, as such please be advised that your personal details will be received by the courier, courier company and Riebens. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here:
http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Business Uncapped LTE

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted by email to office @ riebens . com, cancellations cannot be set or removed after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

Monthly Data Allocation	Speed	Times of operation
First 250GB of Data	10Mbps	Midnight to 7pm, 365 days a year
Next 50GB of Data	4Mbps
Unlimited data thereafter*	2Mbps

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. Once the topup is depleted the service will only work during Business Hours and the management will return to the previous state prior to the topup. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit.

Data usage information and data balances are provided to Riebens once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Riebens will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Riebens, as such please be advised that your personal details will be received by the courier, courier company and Riebens. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped Fixed LTE

Telkom Uncapped Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made, service purchased and Fair Usage Policy applied. Average speeds within the specified coverage areas range between 2Mbps and 20Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property equipment used.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (cancel the month before for the end of the following month) (promotions may carry additional t’s & c’s) and must be submitted by email to office @ riebens . com, cancellations cannot be set or removed after 5pm on the second last day and last day of each month. The earliest date for cancellation in accordance with the Terms & Conditions for the service will be displayed in the Control Panel:

The Fair Usage Policy is as follows:

Service	Monthly Data Allocation	Speed	Times of operation

Uncapped Off Peak	First 350GB of Data	10Mbps	Midnight to 7pm, 365 days a year
	Next 50GB of Data	4Mbps
	Unlimited data thereafter*	2Mbps

*P2P/NNTP type traffic will be further throttled

10Mbps Uncapped	First 500GB of Data	10Mbps	24/7, 365 days a year
	Next 50GB of Data	4Mbps
	Unlimited data thereafter*	2Mbps

*P2P/NNTP type traffic will be further throttled

20Mbps Uncapped	First 600GB of Data	20Mbps	24/7, 365 days a year
	Next 50GB of Data	4Mbps
	Unlimited data thereafter*	2Mbps

*P2P/NNTP type traffic will be further throttled

The Fair Usage Policy will reset on the 1st of each month. The Uncapped Off Peak service has the option to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase only. Once the topup is depleted the service will only work during midnight and 7pm and the speed will return to the state prior to the topup.

Data usage information and data balances are provided to Riebens once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas, the service is not designed to be used in a mobile device or to be moved between locations. Riebens will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Riebens, as such please be advised that your personal details will be received by the courier, courier company and Riebens. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped LTE

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted by email to office @ riebens . com, cancellations cannot be set or removed after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

Monthly Data Allocation	Speed	Times of operation
First 250GB of Data	10Mbps	24 hours, 365 days a year
Next 50GB of Data	4Mbps
Unlimited data thereafter*	2Mbps

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit. Topup data consists of equal day and night data. The day data is used between 7am and 11:59pm the night data is used between 12am and 7am. Once the topup has been depleted the service will return to the management state prior to the topup.

Data usage information and data balances are provided to Riebens once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Riebens will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Riebens, as such please be advised that your personal details will be received by the courier, courier company and Riebens. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Cookies

We employ the use of cookies. By accessing Riebens Connect, you agreed to use cookies in agreement with the Riebens’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Riebens and/or its licensors own the intellectual property rights for all material on Riebens Connect. All intellectual property rights are reserved. You may access this from Riebens Connect for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Riebens Connect
• Sell, rent or sub-license material from Riebens Connect
• Reproduce, duplicate or copy material from Riebens Connect
• Redistribute content from Riebens Connect

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Riebens does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Riebens,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Riebens shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Riebens reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Riebens a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Riebens; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Riebens. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Riebens’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.